Troubleshooting - Excel File not Downloading in EADMS.pdf

                      Excel File not Downloading in EADMS?

July 29, 2016
Microsoft released a security update which causes the Excel files downloaded from EADMS, and other similar websites,
to no longer prompt the user if they would like to open the file.
Symptoms:
User reports that they downloaded an Excel file from EADMS and it doesn’t show anything when they open the file.
Technical details for IT Departments:

https://blogs.technet.microsoft.com/the_microsoft_excel_support_team_blog/2016/07/22/excel-workbooks-may-not-
open-after-installing-ms16-088/

Long-term solution:
District IT needs to add https://eadms.com as a trusted site to all machines in their district. Alternatively, we suggest
that IT departments at districts consider uninstalling any instances of the following windows updates: KB3115262,
KB3170008, and KB3115322 (though Microsoft would not suggest this). After uninstalling, they would want to make
sure that these updates do not get re-downloaded.
Here are some technical instructions on how the district IT person may be able to implement this on a windows-based

network: https://blogs.msdn.microsoft.com/microsoft_press/2014/04/14/from-the-mvps-setting-internet-explorer-
trusted-site-settings-via-group-policy-object-in-windows-server-2012-r2/

There are two solutions for the individual user:
1) Set EADMS as a trusted site
a. Go to Control Panel and type Internet Options in the upper right
b. Click on Internet Options
c. Click on the Security Tab
d. Click on Trusted sites in the top section
e. Click on the Sites button
f. Type https://eadms.com in the “Add this website to the zone” text box and click Add
g. Close out of the windows and re-download the file... this should fix it on that one computer going
forward.

2) If the user is not able to follow the instructions above due to district security settings, the user can unblock the
current file.
a. Download the file
b. View the downloaded file in the downloads folder (usually you can right click the download within the
browser and click “Show in Folder”)
c. Right click on the file and go to Properties
d. Click the Unblock button and you should be able to open the file like normal.

There are additional solutions outlined at the bottom of the page of the technical link, provided above, related to Office
Trusted Locations.
Please contact our EADMS Customer Care Team at support@eadms.com if you have any questions.